Política de Privacidad

1. Introducción

Bienvenido a CaliWorks AI ("nosotros", "nuestro"). Estamos comprometidos a proteger tu información personal y tu derecho a la privacidad. Esta Política de Privacidad explica cómo recopilamos, usamos, divulgamos y protegemos tu información cuando usas nuestros servicios.

Esta política aplica a toda la información recopilada a través de nuestro sitio web (https://caliworks.ai), aplicación móvil, y cualquier servicio, ventas, marketing o eventos relacionados (colectivamente, los "Servicios").

Al usar nuestros Servicios, aceptas la recopilación y uso de información de acuerdo con esta política. Si no estás de acuerdo con nuestras políticas y prácticas, por favor no uses nuestros Servicios.

2. Información que Recopilamos

2.1 Información Personal que Proporcionas

Recopilamos información personal que proporcionas voluntariamente cuando:

• Registras una cuenta
• Expresas interés en nuestros productos y servicios
• Participas en actividades en los Servicios
• Nos contactas para soporte

La información personal que recopilamos puede incluir:

• Nombre e información de contacto (correo electrónico, número de teléfono, dirección postal)
• Información empresarial (nombre de empresa, industria, tamaño)
• Información de facturación (detalles de tarjeta de crédito, dirección de facturación)
• Credenciales de acceso (nombre de usuario, contraseña)
• Información profesional (cargo, departamento)
• Preferencias de comunicación

2.2 Información Recopilada Automáticamente

Cuando accedes a nuestros Servicios, recopilamos automáticamente cierta información, incluyendo:

• Información del dispositivo (dirección IP, tipo de navegador, sistema operativo)
• Datos de uso (páginas visitadas, tiempo dedicado, patrones de clic)
• Información de ubicación (país, región, ciudad)
• Datos de cookies y tecnologías de seguimiento similares

2.3 Information from Third-Party Sources

We may receive information about you from other sources, such as:

• Social media platforms (when you use social login)
• Third-party data providers
• Business partners
• Public databases

3. How We Use Your Information

We use collected information for various purposes, including to:

• Provide, operate, and maintain our Services
• Improve, personalize, and expand our Services
• Process transactions and send related information
• Send marketing and promotional communications (with your consent)
• Respond to customer service requests and support needs
• Send administrative information (updates, security alerts)
• Monitor and analyze usage patterns and trends
• Develop new products, services, and features
• Prevent fraudulent transactions and protect against criminal activity
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We share information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government agency).

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to retain the data
• Whether retention is advisable considering our legal position

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request copies of your personal information and to receive it in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

7.4 Restriction

You have the right to request restriction of processing of your personal information.

7.5 Objection

You have the right to object to processing of your personal information for direct marketing purposes.

7.6 Withdraw Consent

Where we rely on consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. These technologies include:

• Cookies: Small data files placed on your device
• Web Beacons: Electronic images used to count users or track activity
• Local Storage: Technology similar to cookies but can store larger amounts of data

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly
• Performance Cookies: Help us understand how visitors interact with our Services
• Functionality Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your online activity to help advertisers deliver more relevant advertising

8.2 Managing Cookies

Most browsers allow you to control cookies through their settings. However, limiting cookies may impact your experience with our Services.

9. Third-Party Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9.1 Third-Party Integrations

We integrate with the following third-party services:

• Google Services: Authentication, Analytics, Cloud Services
• Facebook/Meta: WhatsApp Business API, Facebook Login
• Payment Processors: Stripe, PayPal
• Communication Services: Twilio, SendGrid
• Analytics: Google Analytics, Mixpanel

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with Privacy Shield frameworks where applicable
• Obtaining your explicit consent where required

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide a more prominent notice (including email notification if appropriate).

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: